Shipping & Returns

GENERAL

Antique and Vintage Items: Lisa & Leroy’s antique and vintage items are hand-selected domestically and from abroad -- each piece being curated for style, beauty, and uncommon appeal.

For most antique and vintage items, origin and age are estimated from information gathered at procurement and from knowledge of historical periods and furniture design. Antique and vintage items may not have definitive dates or origins when such knowledge cannot be authenticated.

All antique and vintage sales are final. Returns of antique and vintage items for exchange, credit or refund are not accepted.

SHIPPING AND DELIVERY

Lisa & Leroy orders will be shipped using the fastest, safest, and most reliable method possible. Items on our website have been identified to ship by a particular method that provides optimal delivery service at the best value. Shipping methods include: Small Parcel, Freight Carrier and White Glove.

Deliveries cannot be made to a P.O. Box, as a physical commercial or residential address is required.

Please contact us regarding expedited shipping.

Lisa & Leroy ships within the 48 contiguous states. Please contact us regarding shipments to Hawaii, Alaska, or for international shipping.

Clients may make their own shipping arrangements or can pick up in the warehouse. For special shipping situations or for an online freight quote, email orders@lisaandleroy.com and a representative will contact you for details.

SMALL PARCEL

When an item ships by Small Parcel, it will be delivered by UPS, FEDEX or USPS. Signatures are not generally required at delivery, but it is at the discretion of each delivery person.

UPON RECEIPT: It is important for you to inspect your shipment carefully. If damage is visible, please take photos of the damage and then unpack the item to inspect. If there is damage visible to the item, please take photos. Notify us immediately of any damage (within 24 hours of delivery). If the item is assembled or installed, it may not be returnable for a refund or credit.

FREIGHT CARRIER

Certain items may need to ship via freight carrier. We will contact you prior to shipping your order via a freight carrier to confirm your options and details. When an item ships by Freight Carrier, it usually means that the item is too heavy or too large to ship via Small Parcel services. If your purchase is being delivered via Freight Carrier, you will be contacted by the Freight company prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item.

Please note the following important details about Freight Carrier:

1) You are responsible for moving the item off the back of the delivery truck and into your home (or to wherever it is going). Please plan ahead should you need assistance. Freight Carrier personnel are not required to move the item off the truck. If you are unable to find assistance to move the item, most freight companies offer additional services (such as a lift gate). You are responsible for these additional services and will pay the Freight Carrier directly.

2) Additional costs may be incurred if you live on a small street that is not physically accessible to a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must contact us in advance of placing your order so that a cost estimate can be obtained.

UPON RECEIPT: It is important for you to inspect your shipment carefully. Any damage to the carton, packaging or product itself must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet that you are asked to sign. This ensures that we can assist in correcting the matter should there be any damage.

Notify us immediately at orders@lisaandleroy.com if an item is damaged. Note that keeping a defective item does not warrant a discount. If the item is unpacked, assembled, or installed, it may not be returnable for a refund or credit.

WHITE GLOVE

Most large furnishing items will ship via a blanket-wrapped white glove delivery service. The carrier will bring the item into your home.

UPON RECEIPT: It is important for you to inspect your delivery carefully. Any damage to the carton, packaging or product itself must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet that you are asked to sign. This ensures that we can assist in correcting the matter should there be any damage.

Returns & Exchanges

ALL SALES ARE FINAL.

To prevent your inconvenience of a return, please address and plan for the item size. Measure your space and make sure that the item will fit where you wish to place it. In addition, measure areas the item will need to pass through in order to get to placement area (e.g. through doorways, into elevators, down hallways, up staircases).

In addition, please note that fabric and finish colors vary when viewing on different computers, mobile devices and in different lighting environments. You may contact us for additional photos of in-stock items.

Antique and Vintage Items, Custom Order, Special Order, Installed Product or Sale/Mark-down Items

Any item that is antique or vintage, custom ordered, special ordered or a sale/mark-down is not eligible for return; all sales are final, and returns will not be accepted. Ceiling and wall lighting that has been installed are not returnable and not eligible for a store credit or refund.

Your satisfaction is important to us. Refunds are not issued unless an item is damaged or defective.

How to Return

• Email orders@lisaandleroy.com with detailed information that includes order number, client name, client contact information, and photos as possible; a representative will contact you promptly.
• Inspect your item upon arrival and do not sign for delivery until the shipping company notates the damage on the delivery document.
• Do not return an item until you have received a Return Authorization (RA) number.

Cancel & Change

If you wish to cancel or change your order, please email orders@lisaandleroy.com as soon as possible. If your order has shipped, it cannot be cancelled or changed.

How to Change an Order

Orders cancelled may be charged to your account if item shipment cannot be stopped. To cancel an order, you must call or email us immediately and provide your order number, name, and contact information. We will attempt to accommodate your request but cannot guarantee cancellations.

How to Change Your Order

If you need to change something about your order (such as product, quantity or shipping), call or email us immediately and provide your order number, name, and contact information. Changes to your original order will be confirmed via e-mail.

Because your items could possibly ship the same day you place your order, we cannot guarantee changes will be made. We will notify you immediately if a change cannot be made.

Content

Accuracy of Content - We strive to provide the most current and accurate information on this site at all times. However, there may be occasions when some of the information featured on our site may be incomplete, inaccurate or out-of-date. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability.

Sales Tax

Please note that sales tax will be charged on all orders, and the final amount of sales tax will be determined based on the shipping destination provided during the checkout process. The applicable sales tax rate will be applied according to the regulations of the respective jurisdiction. We strive to accurately calculate and collect the required sales tax based on the information provided.